Delivery & Shipping
We aim to deliver your order within 5-7 working days* for orders placed on a Wellity account before 10:00 AM, providing items are in stock at our own warehouse. Northern Ireland orders, larger items or items sent direct from our suppliers will take a little longer.
Sign in/Register to view more accurate delivery charges for your order.
UK Delivery Charges:
EU Delivery Charges:
We have a range of delivery options to suit you –
we’ll do our best to deliver where and when you want.
We can deliver to your home or your office, or to a friend, relative or next-door neighbour. If ordering online you can set up an alternative delivery address. If ordering on the phone, tell our advisor and they will take the details from you. We have the right to refuse to deliver to a third-party address.
You can choose how quickly you would like to receive your items. Before you commit to buy, we’ll let you know the delivery charge for your order. We add the charge to each order you place, even if you place multiple orders in one day and receive your items in the same parcel. The delivery times below assume the items are in stock. It may take longer for some items to arrive.
UK Standard: We aim to deliver your items in 5-7 days.
EU Standard: We aim to deliver your items in 7-9 days.
We use Royal Mail for our delivery.
We make every effort to deliver goods in the time specified. But we cannot guarantee delivery on that day nor can we accept any liability for out-of-pocket expenses, costs, losses or any other expenses due to failed or late delivery.
Supplementary delivery charges – Expensive or larger items may cost more to deliver. Next to these items in the catalogue, you’ll see a symbol showing the delivery price.
Missing items – In most cases, orders you place will appear on your next statement. If you haven’t received an item that appears on it, please let us know as soon as possible. We’ll assume you’ve received an item unless you tell us within 56 days of the original order date.
To order a replacement or exchange item, please visit our shop. There is one recommended ways to return your item to us.
Whichever way you choose, it’s essential that you get a receipt or proof of postage.
If you don’t have this and your parcel goes missing, we won’t be able to refund your account.
If the item was part of a special promotion (like “buy one, get one free”), please return all the items in the deal.
If you don’t, we may not be able to give you a full refund.
Please don’t send any payments with your returned goods.
Recommended ways to return:
The courier that made your delivery can also collect from you. You can arrange collection by calling them directly.
This may incur an extra charge if not agreed to prior.